The Ups & Downs of Elevators

When Gladys pressed the “9” button on the elevator panel, she heard a noise that could most generously be described as sounding like a train slamming into a wall. For most New Yorkers, this is a subconscious everyday fear, as each day involves multiple elevator rides.

Although there’s nothing as annoying as being stuck in traffic or a delayed subway, an elevator “out of service” sign for a 15-flight stair climb is not far behind.

Has your building installed a door lock monitor system? They are required by January 1, 2020.

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Effective Habit #5 “Seek First to Understand, Then to be Understood”

You Have Two Ears and One Mouth- Use Them in That Proportion

Understanding the limitations of the staff, managing agent and fellow board-members is important. Although the staff reports to the managing agent, the managing agent reports to their firm first and ultimately to the board. The board then reports to the residents. The managing agent has, in most cases, multiple buildings with multiple emergencies such as leaks, fires, floods; and of course loose cats.

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Effective Habit #4 Think “Win-Win” or “Give and Take”

As the decision-maker, the board is in charge and needs to set the overall tone. Only when there are clear goals, systems and plans, will all of the involved parties in the organization thrive.

It is not uncommon that boards and residents tell us that their staff is lazy or is in “cahoots” with the managing agent. It is also not uncommon to hear that boards are unhappy with their managing agent. We could give you a very long list of all the reasons they think so, but in reality, the culprit is more often than not the board.

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Effective Habit #3: “Put First Things First” or prioritize

Identify what is required by law; what is urgent, what is needed; what would reduce ongoing costs; what residents want. Then, prioritize what all this entails. Most residents want to live in a safe home with an inviting and friendly atmosphere and probably with as many amenities as possible while paying as little as possible. This is not an easy task to realize, especially since the board members most likely all have jobs, families, other activities and commitments.

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Effective Habit #2 - Begin with the End in Mind

Have a Long-term Plan

Ask yourself, what is your ultimate desired outcome? Is it a more cost-efficient building, a greener building, more amenities to better compete with the new luxury condos or something else? Or, are you perfectly happy with the current state of your building and the yearly rate increase that you pass on to your residents and neighbors?

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